The art of business process re-engineering

Systemize your business, empower teams and improve efficiency

The art of business process re-engineering

by | 22 Feb, 2019 | Process

This article is part of our Process 101 guide.

What’s causing you pain at the moment? Customer complaints? Employee stress? Falling profitability? Cold sales leads? Compliance?

Whatever the symptoms you’re experiencing, the root cause is always the same: process erosion.

Process erosion is destroying your business

Process erosion is a big problem for organisations of all size, but a lot of the time it’s avoidable.

Imagine when your business started…

People probably just rolled up their sleeves and got on with the job at hand. Then as new people joined the organisation they were told how to do things. But because no one wrote it down, your processes have evolved organically as people add, tweak or drop steps.

And now everyone is doing everything differently, which is why your customers are leaving and there’s no sign of any new opportunities on the horizon, your staff are unhappy, you’re bleeding cash and you’re about to get hit with a hefty fine for non-compliance.

Don’t worry, all is not lost

As an SME, you have one big advantage over your large enterprise competitors…

You’re small.

Without numerous layers of hierarchy, an ingrained culture that dates back years, and red tape that binds you, you have the agility to stop and take stock of the situation, changing your future outlook in the process.

This ‘lack of legacy’ will stand you in good stead as you embark on your journey of business process re-engineering.

Introducing business process re-engineering (BPR)

BPR is concerned with helping organisations to rethink the way they work. It’s not about tweaking the process to try and improve it…

It’s about taking a blank sheet of paper and starting from scratch.

Working backwards, you need to consider the end objective, whether improving quality & assurance, the customer experience, cutting costs, boosting productivity or becoming the market leader. Then, putting everything you’ve done before to one side, consider how you could make that happen.

In a world where anything goes, you now have the ability to build value into every step of the way your business operates, changing the playing field forevermore.

Ready to get started with BPR?

If you’re thinking about taking your business to the next level, talk to us. We’ll show you how beSlick will stop process erosion from holding your business back and realising its true potential.

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